What is a Weave (or Sew-in) Hair Extensions?
What are Clip in Hair Extensions?
What is Machine Wefted Hair?
What is a Full Lace Wig?
What Is Lace Closure?
What is a Lace Frontal?
Are the knots of your Closures & Frontals bleached?
What is the difference between your Everyday, Signature, and Premium Hair?
Made from Remy Human Hair Extensions which has been chemically processed and dyed for uniformity. Can last up to a year.
Signature Hair Collection
Made from Virgin Human Hair which has a medium coarse texture and seamlessly blends with natural or relaxed. This is our best zero detection choice for hair types 3B/3C-4A/ 4B-4C. Can last up to 2 years or more.
Premium Hair Collection
Made from the softest and highest quality Virgin Human Hair you can find on the market today. It blends effortlessly with Silky (Type 1A) to Medium (Type 3C) Hair. The silky strands are NOT coated with silicone and gives a unique aura and natural appearance. Can last up to 3 years or more.
What is the difference between Virgin, Remy and non- Remy hair?
This is 100% human hair that is cut off of a single hair donor in one ponytail and has never been chemically processed.
Remy hair tends to be the most popular human hair extensions - This is natural hair that is collected from several different hair donors and is chemically processed to achieve texture uniformity. Cuticles manually aligned in the same direction to eliminate tangling.
Non Remy hair: This is natural hair, usually fallen hair, that is collected from random suppliers, resulting in the cuticles lying in all different directions which can lead to tangles and matting. To combat this, non-remy hair is chemically treated to remove the cuticle and then dipped in silicone to add shine, this adds weight to the hair and over time the silicone washes away and the hair loses its luster.
How can I check if I’ve purchased authentic virgin hair extensions?
Silicone Coating - Virgin hair is not shiny and has a medium to low lustre. If the hair has a shiny residue on it, then it is silicone-coated Non-Remy hair.
How can I best maintain my Glowsom hair extensions
First, treat it like your natural hair or even better as the hair is not being revitalized at the scalp like your own hair.
- Cleanse - Your extensions will ship pre-washed, however we suggest washing and conditioning your extensions prior to use. Use a Co-Wash or Hydrating Shampoo and avoid any shampoos with sulphate in them. Only wash your Hair extensions when they look like they absolutely need it! As they are not attached to your scalp, the hair is not being revitalized at the scalp like our own hair.
- Condition - Use a hydrating conditioner and leave-in conditioner. We love It's a 10 Leave In Conditoner
- Style - Avoid excessive heat and always use a heat protectant spray prior to styling your extensions. Use alcohol-free serums or products on your extensions to avoid drying out the hair.
- Drying - We highly recommend air drying your extension after washing and conditioning, however, real hair can take the heat from a blow-dryer, flat iron or curling iron, but just like your own hair, it’s best to keep heat styling at a minimum to beat frizz and maintain the quality and durability of your extensions.
Can my Glowsom hair extensions be colored?
Premium Hair Collection- Yes
Signature Hair Collection - Yes
Everyday Hair Collection - No
Freedom Curl Hair - No
Empress Hair - No
Although our Premium & Signature Hair can be colored, we do suggest getting it colored by a professional hair colorist, who has had previous experience in working with hair extensions. Dyeing may lead to shortening the lifespan of your extensions and possibly cause damage if not done correctly. When using hair bleach we recommend nothing stronger than a 20 volume developer. Be sure to keep color treated hair conditioned and moisturized.
We do not recommend dying our Our Everyday, Freedom, and Empress Hair Collections as they have been processed multiple times. Due to the processing they have gone through they do not take to dying well.
Kindly note, dyeing or toning hair extensions may alter the structure of the hair, resulting in a lowered lifespan. Dyeing, toning, or bleaching Glowsom Hair extensions is done at the customer's discretion.
How do I know which colour to choose?
If you are unsure on which colour will match you, feel free to send us an email to firstname.lastname@example.org with the Subject - Gowsom Hair Color Match and include a picture of your hair taken outside in natural light and we would love to color match you.
If you are in-between shades, we recommend going for the lighter colorr and taking your extensions to a professional hair colorist to have them dye your set a darker shade in order to achieve an overall match.
What colors do you offer?
My colour is on back order or a custom color, can I still purchase it?
How much do your bundles weigh?
How many bundles do I need?
How long do Glowsom Hair extensions typically last?
- Premium Hair Collection - Can last 3 years or more
- Signature Hair Collection - Can last 2 years or more
- Everyday Hair Collection - Can last 1 year or more
My Extensions are shedding, what do I do?
Will this hair shed or tangle?
How long does shipping take?
Canada: 7-12 working days
International: 10-15 working days (may be longer for slow-to-ship countries)
We ship in stock/ and non custom items Monday through Friday, excluding weekends and USA holidays.
Orders placed before 12:00 PM (EST) will be shipped out that day! (MON-FRI)
To be eligible for 1-3 day express shipping orders must be in before 9:00 AM (EST)
If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed an additional 3-5 business days. *(Note: All Shipping addresses are verified through US Postal service, If you are unsure of your shipping address, Please refer to USPS.com, does not apply to international addresses)
How do I track my package?
What is your return period?
How do I return my unopened Glowsom Extensions
Can I return my Opened/Used Extensions?
Do I have to pay for the shipping of my return?